Refund policy

Refund & Return Policy

At Elvera, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

The item must be in its original condition.
The product must be returned in its original packaging.
Proof of purchase (order number or receipt) is required.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will review the issue and arrange a replacement or refund where applicable.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be processed within 7–10 business days through the original payment method or an alternative method agreed upon by both parties.

Return Shipping

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Order Cancellations

Orders may be canceled before they are dispatched. Once an order has been shipped, it cannot be canceled and will be subject to the return policy outlined above.

If you have any questions regarding returns or refunds, please contact us at:

Email: elvera.uk@gmail.com

Thank you for choosing Elvera.